Gateway List View

The Gateways page is where you can see all your organization's Gateways and verify that they are online. They will periodically report status information, including:

  • Health Status and number of Issues present
  • Stability metrics such as up-time and "last seen" time
  • Performance metrics including CPU usage, memory usage, and disk usage
  • Lists of Gateway events like checking for updates or restarts
  • Network interface details, including all relevant IP addresses

You can tailor your Gateway dashboard to your workflow. Start customizing your columns by clicking configure table above the Gateway list. You will see a list of configurable items, including all of the tag keys available in your organization.

You can also search for an individual Gateway by entering the Gateway serial in the search field, or you can filter the list of gateways on your dashboard by selecting the tab icon in the upper right of the page and selecting which tags you'd like to view the associated gateways for.

How does Edge Direct know about your Gateway device? When you subscribe to Edge-as-a-Service and receive one or more Gateway devices, each of those devices has been provisioned into Edge Direct using its unit serial as a unique identifier. Each device is programmed to communicate directly with Edge Direct. Gateways stay in contact with Edge Direct once per minute.

Gateway Detail View

When a Gateway is selected from the list, the app presents a detail view. The detail view provides Gateway health & performance insights along with the ability to manage Configurations and settings.

Gateways can be assigned Tags, which gives users an easy way to add context metadata to Gateways both individually and across a Site. These can be used to denote things like physical location, network subnet and IoT solutions enabled.


If the Gateway is assigned to a Site this area will also show any applicable site tags.

Assign & Re-assign buttons can be found at the top of the detail view. This allows users to quickly assign or re-assign a Gateway to a new Site when installed or moved between Sites when updating configuration.

Gateway Reboot is found at the top right corner of the Gateway detail view. Press the button and wait about 5 minutes for your Gateway to come back online.

Gateway Performance Tab

The Performance tab provides a high-level summary of the Gateway health and performance metrics. It provides health history on length of time Gateway has been Alive for and first/last check-in. Performance also gives a snapshot of Health Issues, current and historical performance metrics of CPU, Memory, and Disk utilization percentages. A historical graph of each metric is available in graphs plotting metrics for a 1h or 24h period. You can click and drag to select a narrower time window.

Gateway Health Issues Table

In the Performance tab the Health Issue table displays any issues for the Gateway. Each issue will provide a Status, Issue Code, Duration of time in issue state, and a detailed message about the issue. For more details on Issue codes and resolution see the Issue Codes documentation

Gateways will automatically calculate overall health based on the Issues currently reported, and will default to the most severe status issue present. For example, if a Gateway has 3 Warning issues and 1 Error issue it will set the Gateway Health to Error. This status is visible at the top of the Gateway Pane next to the online/offline status and Serial Number. The possible Health states are:

Error - Gateway has an issue that is preventing normal operation that needs addressing before it can resume operation.

Warning - Gateway has an issue that impacts desired functionality and may limit performance, reliability, or can cause transient outages.

Inactive - Gateway has some functionality disabled or not currently running. The impact to other systems is typically limited or negligible.

OK - Gateway is operating as configured and there are no active Issues to report.

Issues can be managed via Muting if users no longer wish to be notified of a known issue. Muted issues will not be included in Site Health roll-up logic.

Gateway Network Tab

The Network tab provides information about each network interface on the Gateway. This includes the type of interface, IP addresses, MAC address, amount of data sent and received, and signal strength (RSSI).

Data sent and received metrics are a total off all data sent for each individual network interface, since last system boot, corresponding to Alive time in performance tab.

A list of connections is displayed with information for each available network connection on the Gateway. This includes the connection name, the interface it's associated with, its IP address, SSID, whether it's active and whether it's the Gateway's primary connection.

If using a 500-W Gateway with a cellular connection, a Network Configuration section will be available showing the cellular settings for that gateway.

Gateway Logs Tab

The Logs tab will show an Events log that displays Gateway-related events like installs, updates and reboots. From this view you can also select request logs to obtain the latest set of system and application logs from the device.

Logs tab view


Use caution when requesting logs from a Gateway when the primary interface is cellular. Uploading the logs may consume a lot of data, potentially exceeding the amount of data available in the cellular plan.

Gateway Configuration Tab

The Configuration tab of the Gateway will display the Status of all configurations applied to the Gateway, along with any configuration variables configured to the Gateway. The types of configurations available for use on Gateways Are:

  • App Set: Controls the settings for IoT data & connectivity applications, specifically Edge Connect. This category applies to both Gateways and third party hardware running Edge Connect containers.
  • NTP Time Server: Controls the time-server settings of Gateways.
  • Network: Controls the network backhaul interface Configurations of Gateways.
  • Managed Refresh: Controls the minimum revision of system software of Gateways. If a Gateway is running software below the minimum revision, it will trigger a secure update.
  • Edge Direct Cloud: Controls the Gateway cloud hosts used to communicate with Edge Direct. Current options are Azure or AWS clouds.

This view will also show the configuration status of each type and last time it was modified. Details of what the configuration contains can be viewed by clicking on View in line with the Configuration type. For more details on how Configuration works, see the Configurations Section.


Configurations are Primarily managed through Sites. Configurations will only be editable in the Gateway Configuration tab if it is Unassigned. However, this will not perform any configuration variable substitution.

Configuration Variables are used to substitute unique values into common configurations when using Sites to configure Gateways. For more information see Assigning a Configuration Variable to a Gateway

Gateway Devices Tab

The Devices tab of the Gateway will display information for connected devices. Devices connected to the selected gateway will show device type, status, device ID, RSSI, and time last reported.

For more information on devices management see Devices