3.3. Gateways

3.3.1. Gateway List View


Figure 3.1 Gateway list

The gateways page is where you can see all your organization’s gateways and verify that they are online. They will periodically report status information, including:

  • Stability metrics such as up-time and “last seen” time
  • Performance metrics including CPU usage, memory usage, and disk usage
  • Lists of gateway events like checking for updates or restarts
  • Network interface details, including all relevant IP addresses

You can tailor your gateway dashboard to your workflow. Start customizing your columns by clicking pencil-icon-sm configure table above the gateway list. You will see a list of configurable items, including all of the tag keys available in your organization.


Figure 3.2 Gateway table configuration options

You can also search for an individual gateway by entering the gateway serial in the search field, or you can filter the list of gateways on your dashboard by selecting the tab icon in the upper right of the page and selecting which tags you’d like to view the associated gateways for.

How does Edge Direct know about your gateway device? When you subscribe to Edge-as-a-Service and receive one or more gateway devices, each of those devices has been provisioned into Edge Direct using its unit serial as a unique identifier. Each device is programmed to communicate directly with Edge Direct. Gateways stay in contact with Edge Direct once per minute.

3.3.2. Gateway Detail View


Figure 3.3 Gateway detail view

When a gateway is selected from the list, the app presents a detail view. The main features available in the gateway detail view are tag management, remote reboot, performance, network, and logs.

The Tag Management feature can be found under the gateway serial in the gateway detail view. You can tag a gateway with an existing tag key and a new or updated tag value.


if the gateway is in a Site this area will also show any applicable site tags.

Gateway Reboot is found at the top right corner of the gateway detail view. Press the button and wait about 5 minutes for your gateway to come back online.

The Performance tab summarizes the gateway connection health as well as CPU, Memory and Disk performance graphs plotting metrics for a 1h or 24h period with one-minute resolution. You can click and drag to select a narrower time window.

The Network tab provides information about each network interface on the gateway. This includes the type of interface, IP addresses, MAC address, amount of data sent and received, and signal strength (RSSI).


Figure 3.4 Gateway detail view of Network Interfaces list

A list of connections is displayed with information for each available network connection on the gateway. This includes the connection name, the interface it’s associated with, its IP address, SSID, whether it’s active and whether it’s the gateway’s primary connection.


Figure 3.5 Gateway detail view of Connections list

If using a 500-W gateway with a cellular connection, a Network Configuration section will be available showing the cellular settings for that gateway.

The Logs section will show an Events log that displays gateway-related events like installs, updates and reboots. From this view you can also select “request logs” to obtain the latest set of system and application logs from the device.


Use caution when requesting logs from a gateway whose primary interface is cellular. Uploading the logs may consume a lot of data, potentially exceeding the amount of data available in your cellular plan.

3.3.3. Gateway Configuration

Rigado has introduced a feature-set for managing configuration on Cascade gateways, called Configuration. Configuration States replaces the former ephemeral functionality for sending configuration to Cascade units.

We’ve also introduce a feature-set for managing multiple gateways at once, called Sites.

Rigado migrates each existing customer (prior to Q3 2019) to Configuration States and Sites on a case-by-case basis to ensure all customers’ gateways maintain desired configuration state, without service interruption.